*For an update on this post you can read my new post Bow Wow Beds Updated!
Bow Wow Beds‘ owners Amberlii and Kent promise that “Every pet bed cover, dog crate cover, pet bed liner and furniture coverlet protector is made to order with great care and attention to detail.” As a past customer of Bow Wow Beds I am here to personally assure you that is absolutely and positively not true. After my purchase last month of two dog bed duvets and liners from their Etsy store I was out over $100 and left feeling downright Regretsy about the whole situation.
After placing and paying for my order on December 10, 2011, I assumed that the bed covers and liners would be assembled and shipped sometime before the new year, but I was sadly mistaken. On December 23, 2011, Amberlii told me “We quote on the shop policies page anywhere from 7-20 business days to completion depending upon when the fabric arrives. Right now with the Holidays I am running close to the 20 business days.” Twenty business days would have had my order in my hands by January 6, 2012, at the very latest.
On January 10, 2012, I inquired again about the status of my order and was told “Your order will be shipping this week. Thanks again and sorry I couldn’t have everything sewn and shipped sooner!” For those of you who are still with me, January 10th is a Tuesday and by January 13, 2012, (Friday) at 5:30 p.m. I inquired once more regarding the status and was told, “I finished sewing your order today. You will automatically get the tracking number when I print the shipping label with Stamps.com either this evening or tomorrow. Still on schedule to ship this week on Saturday!”
As promised on January 14, 2012, 35 days after I placed the order I received a non-functioning tracking number from Stamps.com (the United States Postal Service had been notified that there was a package ready, but the package had not been delivered to the post office as yet). Needless to say, I was furious, but I needed bed covers and liners for my dogs’ beds. I love my dogs and my dogs make me happy. Here they are, Madeline and Blue, respectively. See, happy!
So, I did what any self-respecting pet owner would do, I waited. To be fair to Amberlii, January 16, 2012, was MLK day, which means Stamps.com was not delivering much of anything until Tuesday, January 17, 2012, which is when the tracking number started working, a full 38 days after I placed my order, which I finally received on January 19, 2012.
Now, remember I ordered duvet covers and liners, NOT bedding material which means the bedding material that I had in my home was purchased very specifically to fit the covers that Bow Wow Beds made. The listing plainly says that each cover would be 25 inches by 38 inches, except that is not what I received. I received two bed duvets measuring 24 inches by 35 inches, which means my 70 pound dogs are constantly readjusting themselves on ridiculously too small beds that I’ve stuffed with bedding material that DOES NOT FIT.
After expressing my honest displeasure with Amberlii and Bow Wow Beds on Etsy, I was given retaliatory and unfair negative feedback, which brought down the rating for my extraordinarily small Etsy business. The Nate Berkus Show and HGTV obviously didn’t thoroughly investigate Bow Wow Beds to discover such hulking issues as drastic timing flaws, product misrepresentation and just plain owner jerkiness. So, who is a better alternative to Bow Wow Beds and their poorly constructed duvets? A quick search on Google shows the list, is nearly endless:
1. Orvis has lots of beds with liners. The great thing about these beds is they will most likely ship within a day or two, they will come WITH the bedding material already inside of the cover and Orvis backs their products with a 100% satisfaction guarantee.
Now I’m getting lazy, so I’m just going to start listing names of good places to buy dog beds that aren’t Bow Wow Beds: LL Bean, Senior Pet Products, Wag.com, Dawg-Tired.com, and The Dog Outdoors.com.